Return & Refund Policy

Last Updated: September 22, 2026

At Cardboard Kingdom, we want you to be confident in your purchase. Because trading cards and sealed products are collectible items, we have specific requirements for returns and refunds.

1. Return Window

You may request a return within 14 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unused and undamaged.
• Include all original packaging and accessories, when applicable.
• Be accompanied by your order information.

To request a return, contact us at loganmac43@gmail.com before sending anything back. Unauthorized returns may not be accepted.

2. Graded Cards

Graded cards may be returned only if they meet the requirements above.

The grading case/slab must be in the same condition as when received, including any original protective packaging.

Cardboard Kingdom does not guarantee future grades, regrades, market values, or the condition standards of any third-party grading company.

3. Sealed Products

Sealed Pokémon products must remain completely sealed and unopened to be eligible for a return.

Once a sealed product has been opened, it is generally not eligible for return or refund.

This includes, but is not limited to:

• Booster boxes
• Elite Trainer Boxes
• Booster bundles
• Collection boxes
• Tins
• Premium collections
• Other factory-sealed products

4. Non-Returnable Items

The following generally cannot be returned:

• Opened or unsealed products
• Items sold as final sale
• Items damaged after delivery due to customer handling
• Cards that have been played, altered, modified, or damaged
• Graded cards with damaged or altered slabs
• Gift cards or store credit
• Items returned without prior authorization

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging
• Photos showing any damage to the shipping box or packaging

We will review the situation and work with you to determine the appropriate resolution.

6. Card Condition and Manufacturing Imperfections

Trading cards may have normal manufacturing characteristics, including but not limited to:

• Off-centering
• Print lines
• Whitening
• Minor edge or corner imperfections
• Surface imperfections
• Factory defects

These characteristics do not automatically qualify an item for a return or refund unless the item was specifically misrepresented in its listing.

7. Return Shipping

If a return is approved because of a customer preference or reason unrelated to an error by Cardboard Kingdom, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If Cardboard Kingdom sent the wrong item or the item arrived damaged due to an issue with our fulfillment, we will work with you regarding the appropriate return shipping arrangements.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days after the returned item has been inspected.

Refunds will generally be issued to the original payment method.

9. Market Value Changes

Changes in the market value of Pokémon cards or sealed products are not grounds for cancellation, return, or refund.

This includes situations where an item's market value increases or decreases after purchase.

10. How to Request a Return

Before sending any item back, contact:

Cardboard Kingdom
Email: loganmac43@gmail.com
Website: cardboardkingdomtcg.com

Please include your order number and the reason for your return request.

Do not ship an item back until you have received return instructions from Cardboard Kingdom.

11. Policy Changes

Cardboard Kingdom reserves the right to update or modify this Return & Refund Policy when necessary. The policy in effect at the time of your purchase will generally apply to that order.

If you have questions about this policy, please contact us at loganmac43@gmail.com.